mobile navigation
Call
Filing a claim?
Report it in one of two convenient ways.
Purchasing insurance in 5 easy steps
  1. Select your state and insurance amount.
  2. Sign into your PublicStorage.com account.
  3. Select the unit you wish to purchase insurance for and confirm the coverage amount.
  4. Make your first premium payment.
  5. Confirmation of coverage and copies of your completed documents will be e-mailed to you.
“It’s that easy!”
Let’s get started
Please select an amount.
Submit
Filing a claim?
Report it in one of two convenient ways.
Report a Claim

Filing a Claim?

It is unfortunate to have a loss occur, but if it does, your Claim will be handled professionally, with speed and sensitivity by Sedgwick Claims Management Services.

  • Notify the manager. Let the storage facility manager know when a loss is discovered.
  • Contact the police. If the loss is due to Burglary or Vandalism, you must file a police report. This is necessary even if your storage facility filed a report on behalf of the storage facility.
  • Protect your property from further loss.
  • Do not discard damaged goods. Wait until a claims examiner has contacted you and advised that these may be discarded. If this is not possible, take a photograph of the item(s) before discarding them.
  • Report Your Claim in one of two convenient ways
    • Call the Orange Door Hotline toll-free at (877) 878-6730 and select Option 1 to report a Claim. One of our customer service representatives will take your Claim information and offer assistance, or
    • To report a Claim electronically, click on the link below to download the Orange Door Claim Intake Form, complete and fax or email to Sedgwick.
    • Orange Door Claim Intake Form
    • It is helpful, when reporting your Claim by either method, to have the following information available:
      • Your personal contact information
      • Incident location information
      • Police report case number (if applicable)
      • Description of the loss
      • A list of property damaged in the incident
    • Once a Claim is received, you will be contacted within one to two business days by a claims examiner.

    Proof of loss requirements

    Before recovering from any loss, you must provide us with all pertinent records needed to prove the loss; and if requested, send us a sworn statement of loss within 60 days of our request.

    For additional information about the claims process please refer to this downloadable document: What is the Process if I have a Claim?

Your storage facility is not responsible for your property. The purchase of this insurance is not required to complete your rental transaction. The storage facility and its employees are not qualified nor authorized to evaluate the adequacy of any insurance you may have. This insurance policy may provide a duplication of coverage already provided by your homeowners’ insurance policy or by another source of coverage. This insurance is provided under a Master policy issued to Public Storage by an insurer authorized to write this insurance in the state. Coverage is underwritten by New Hampshire Insurance Company, a member of American International Group, Inc. A wholly owned subsidiary of Public Storage reinsures the risk for the Orange Door Storage Insurance Program, and Public Storage may benefit financially from your insurance purchase. Questions regarding this program should be directed to the Program Administrator, PSCC, Inc. in California DBA: PSCC Insurance Services (CA Insurance License #0E14626) (Principle Place of Business Glendale, CA) at (877) 878-6730. See License Information. PSCC, Inc. is a wholly owned subsidiary of Public Storage. PSCC, Inc. is the Authorized Producer for the Orange Door Storage Insurance Program and administers the program for New Hampshire Insurance Company. PSCC, Inc. is paid a flat fee for administering the program. Certain products and services may be provided by independent third parties. Insurance products may be distributed through affiliated or unaffiliated entities. You can review and obtain information about the nature and range of compensation paid by AIG member companies to brokers and independent agents in the United States by visiting their website at http://www.aig.com/overview_3171_476566.html or by calling AIG at 1-800-706-3102.


HOME POLICY FEATURES PURCHASE INSURANCE LINKS & FAQs REPORT A CLAIM CONTACT